Refund policy

At Rue Mentana, we want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we're here to help make the return or refund process as smooth as possible. Please take a moment to review our refund and return guidelines below to understand how we handle returns, exchanges, and refunds.

RETURNS AND EXCHANGES

You have 30 days from the date of delivery to request a return or exchange. We cannot accept returns or exchanges after 30 days. To qualify, the item must be unused, in the same condition as when received, and in its original packaging.

CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING COSTS.

 

SIZE/COLOR CHANGES

For size or color changes, please contact us at as soon as possible. Once your order is fulfilled, changes can no longer be made.

 

ORDER CANCELLATIONS

Orders cannot be canceled once they have been processed.

 

DAMAGED OR INCORRECT ITEMS

If you receive a damaged, defective, or incorrect item, please contact us immediately. Be sure to include clear photos of the issue and the packaging label. Our customer service team will assess the situation and provide a suitable resolution.

 

RETURN SHIPPING

You are responsible for covering the return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your refund.

Once we receive your returned item, a refund will be processed.

 

PARTIAL REFUNDS

In some cases, only partial refunds are offered (if applicable). This could apply to items not in their original condition, damaged, or missing parts not due to our fault.

 

SHIPPING TIME FOR RETURNS

The time it takes for your returned package to reach us may vary depending on your location.

If your return is valued over $75, we recommend using a trackable shipping method or purchasing shipping insurance. We do not guarantee receipt of returned items.

 

EXCHANGES

To request an exchange, please contact our customer service team for further instructions.

 

LOST/STOLEN PACKAGES

If your package is lost or stolen, contact us immediately. We also recommend reaching out to the shipping company to file a claim.